After the weekend at Lord Chambray’s taproom, Monday brings a different pace. The taproom isn’t just a space for craft beer lovers to enjoy a pint or two—it’s where the magic of restocking, inventory checks, and customer service happens, all with a passion for quality brewing at the forefront.
So what does a typical Monday look like at the taproom? Let’s take you through it, from morning preparations to afternoon service, and everything in between.
Morning Ritual: Restocking and Inventory Management
The day kicks off bright and early with the all-important task of restocking. After bustling Saturdays where beers fly off the shelves, it’s crucial to replenish both the shelves and the fridges. We carefully compile a list of the missing products, which ensures that customers are greeted with a full selection of our finest craft beers the moment they step in.
After ensuring the taproom is fully stocked, attention turns to the online shop. The website allows beer enthusiasts to order from the comfort of their homes, whether in Malta, Gozo, or further afield. This means that every Monday, the availability of products is double-checked. New beers or seasonal specials are added to the shop, while those that sold out over the weekend are removed. This step syncs the online inventory, ensuring a smooth customer experience.
Once the shop is updated, it's time to prepare the day’s orders. Orders from the weekend pour in, and each one is carefully packaged. By mid-afternoon, the orders are ready, which means that craft beer fans across Malta and Gozo receive their favourite beers without delay.
Merchandising: Stocking Up for Beer Lovers
Lord Chambray’s taproom isn’t just a place to enjoy quality beer; it’s also where visitors can pick up branded merchandise. From T-shirts to glasses and beer boxes, these items fly off the shelves almost as fast as the beers themselves. Each Monday, the merchandising shelves are also restocked, ensuring that visitors can leave with more than just a great beer: they can take home a piece of the Lord Chambray experience.
Midday: Managing Customer Inquiries
Next on the to-do list is addressing customer emails. Lord Chambray’s taproom is not only a popular destination for walk-in customers but also for those looking to book tours or learn more about the brewing process. By Monday, the team typically has a full inbox of inquiries, including requests for brewery tours, product information, or collaborations.
Answering these emails is a key part of maintaining excellent customer service. Prompt, informative replies ensure that Lord Chambray remains a top choice for those interested in exploring the world of craft beer.
Afternoon: Preparing for Service
After a well-deserved lunch break, the taproom begins to prepare for afternoon service. At around 1:45 PM, the taproom team gets into action by setting up tables and creating a welcoming atmosphere for the day’s customers. One key task is preparing the draft beer list, which is then placed at the entrance to showcase the selection available for the day.
Of course, it wouldn’t be a proper beer service without a beer check. The team makes sure everything is running smoothly, which includes ensuring that the taps are in top condition and all beers are pouring perfectly. A small taste test might even take place, all in the name of quality control!
With the beer menu set and the taps flowing, it’s time for the doors to open.
Afternoon Service: A Relaxed Experience
From 2 PM until 6 PM, the taproom shifts into full-service mode. Customers trickle in, eager to sample Lord Chambray’s range of beers. The relaxed vibe is emphasized by the background music, which helps set the tone for an enjoyable beer-tasting experience.
Customers have a range of choices when it comes to enjoying their beer. Whether it's large, small, or a tasting flight, there’s something for everyone. The tasting flights, in particular, are a hit with customers who want to experience a variety of different beers without committing to just one.
The team serves with care, providing beer recommendations based on individual preferences and sharing their passion for local brewing.
End of the Day: Closing Time
As the clock strikes 6 PM, the final orders are taken. While customers finish their last drinks, the team begins the cleaning process. The tables are wiped down, the taps are cleaned, and the space is prepared for the next day of service.
It’s a satisfying way to end a productive Monday at the taproom. After the customers leave, the lights are turned off, and the doors are closed, the team can reflect on another successful day serving some of Malta and Gozo’s finest craft beers.
Conclusion
A typical Monday at Lord Chambray’s taproom is a seamless blend of behind-the-scenes logistics and front-of-house service. From the early hours of restocking shelves and managing online orders to the late afternoon beer service, every step is a testament to the brewery’s dedication to quality. This commitment ensures that visitors to the taproom, whether online or in-person, have a memorable craft beer experience, every single time.
Whether you’re a regular or a first-time visitor, stopping by Lord Chambray’s taproom on a Monday (or any other day) means discovering the passion, care, and attention to detail that goes into every pint poured. Come and visit the taproom team soon!
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